多項選擇題Which three are core server software components for IPCC Express?()

A.CRS Engine 
B.recording 
C.Cisco Agent Desktop 
D.monitoring 
E.Cisco Supervisor Desktop


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1.多項選擇題In a CRS cluster with Standby Servers, which of the following statements are true? ()

A.The Standby Server can be installed across the WAN from the active server. 
B.MS SQL 2000 must be installed for the datastores. 
C.MS SQL 2000 or MSDE can be installed for the datastores. 
D.On the Standby Server, you must install the same components that are installed on its corresponding active server. 
E.The Standby Server can be installed on one of the CallManager servers.
F.The active server can be installed on one of the CallManager servers.

2.單項選擇題Which of the following is not a CRS Telephony or Media Subsystem?()

A.JTAPI 
B.Cisco Media 
C.VXML 
D.MRCP ASR 
E.MRCP TTS 

3.單項選擇題Which tool or interface is used to configure debug parameters for log files?()

A.license information
B.Alarm and Trace Configuration 
C.CRS Installer 
D.Control Center

4.多項選擇題You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

A.CTI dialogue control port 
B.CTI Route Point 
C.dialogue group 
D.Call Control Group 
E.CTI Route Port 
F.CTI Route Point association with JTAPI User

5.單項選擇題What is the default filename for the component trace file?()

A.CiscoMIVR.log 
B.CiscoMADM.log 
C.CiscoMEDT.log 
D.CiscoMCVD.log

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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

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When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()

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