多項選擇題What two things happen when the CRS Publisher Database on an HRDB expansion server fails?()

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.


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1.多項選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

2.單項選擇題The JTAPI provider is the IP address of the().

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server

3.單項選擇題How do you debug an application with an Accept step?()

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

4.單項選擇題An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

5.多項選擇題Which should you check to verify that you have correct software product versions installed?()

A.Administration Guide 
B.Release Notes 
C.Software Center 
D.Application Administration 
E.Compatibility Matrices 
F.patch availability

最新試題

How many skills may an agent have?()

題型:單項選擇題

When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()

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Which of the following is not a CRS Telephony or Media Subsystem?()

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When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()

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An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?()

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What is the maximum number of CTI ports for an IPCC Expess Standard deployment? ()

題型:單項選擇題

Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

題型:多項選擇題

Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

題型:單項選擇題

What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?()

題型:單項選擇題

You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

題型:多項選擇題