A new floor has been added to the enterprise campus network， providing client access for desktop PCs， laptops， and IP phones for employees and guests. During verification， a few desktop PCs have limited corporate access but not Internet access. Most other desktop PCs， all laptops， and IP phones are working correctly. Additional information indicates that the desktop PCs are obtaining IP host addresses from the DHCP server， which is intended for only the IP phones. 
Where should troubleshooting about this connectivity issue be focused？（）

A new building has been added to the enterprise campus network， providing client access for desktop PCs， laptops， and IP phones for employees and guests. During verification， only a few laptops using 
wireless are reported to have problems， while other desktops， IP phones， and most other wireless laptops are fully operational. Additional information received about the problem indicates that， while the problematic wireless laptops cannot reach internal corporate websites， they can reach the Internet. 
Where should troubleshooting about this connectivity issue be focused？（）

You work as a network engineer for. You study the exhibit carefully. You have configured an interface to be an SVI for Layer 3 routing capabilities. Assuming that all VLANs have been correctly configured and based on the configuration example shown， 
what can be determined？ （）
Exhibit：

You have configured a Cisco Catalyst switch to perform Layer 3 routing via an SVI and have 
assigned that interface to VLAN 20. To check the status of the SVI， you issue the show interfaces vlan 20 command at the CLI prompt. You see from the output display that the interface is in an "up/up" state. 
What must be true in an SVI configuration to bring the VLAN and line protocol up？（）