A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
您可能感興趣的試卷
你可能感興趣的試題
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
A.CRS 4.0 running with Cisco Unified CallManager 4.0
B.CRS 4.1 running with Cisco Unified CallManager 4.1
C.CRS 4.0 running with Cisco Unified CallManager 4.1
D.CRS 3.5 running with Cisco Unified CallManager 3.3
A.5
B.10
C.15
D.20
最新試題
How many Team reports are available on the Cisco Supervisor Desktop?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
What level of control does a subflow have on the overall contact?（）
What can help expose problems with script logic or validity by simulating the execution of a script?（）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
How do you debug an application with an Accept step?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）