多項選擇題Which two features are included under the Cisco SMB Support Assistant?（）

A. Next Business day hardware replacement
B. Application Software Upgrades
C. Automatic priority 1 TAC cases
D. Open a service request with the SMB TAC 24 Hours a day, 7 days a week


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1.單項選擇題What is a consequence of installing a Cisco End-to-End Solution?（）

A. Different Support Contracts with multiple vendors
B. Difficulty implementing network services
C. Solid investment protection
D. Poor Investment Protection

2.單項選擇題What is a useful tool to get solution requirements and pricing in the sales process?（）

A. Smart Assist
B. Quote Builder
C. Partner Central
D. Visio

3.單項選擇題Which of the following links on SMB Partner Central home page provides information about SMB Specialization training?（）

A. Tools and Resources
B. SMB University
C. SMB Select Certification
D. Programs and Promotion
E. Additional Products and Services

4.單項選擇題Which statement is true of Cisco Monitor Director (CMD)?（）

A. CMD provides a weekly reporting facility.
B. CMD allows monitoring of up to 100 SMBs.
C. CMD provides network management at a Cisco partner location.
D. CMD is an SNMP alarm-based monitoring function.

5.多項選擇題Which three beneficial features are found on the Cisco.com website?（）

A. online product and technology information
B. knowledge transfer resources
C. online hardware replacement
D. tools to minimize the risk of network downtime
E. network management and diagnostic tools
F. online solution troubleshooting